This website is owned and operated by Autoline Accident Repair Centre Ltd.
Data controller (referred to as “we/us/our”): Autoline Accident Repair Centre Ltd.
Name of data protection officer: Amanda Akrigg.
We are registered in England and Wales under registration number 07147197
Our registered office is at Unit 4, Victory park industrial estate, Failsworth, Manchester, M35 0BG..
Our principal place of business is the same as above.
You can contact us:
Information contained in any enquiry you submit to us. Including the following,
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
You have the right to:
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. Blocking all cookies will have a negative impact upon the usability of many websites. If you block cookies, you will not be able to use all the features on our website.
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Autoline ARC Ltd have some personal details about you, this document explains why we have this information, how we use and handle it and your rights to that information.
What personal data do we hold
We currently hold five categories of personal information about you:
3. Phone number
4. Vehicle Details
5. Email Address
Where did we get your data from?
Your personal data was collected from your insurance/claims handling company or directly from you when we first spoke to you.
What is the legal basis and purpose for our holding your personal data?
The Personal Data we hold and process is necessary for Autoline ARC Ltd to be able to provide our Vehicle Repair services to you. We therefore have a lawful, legitimate interest to hold your data.
What we do with your personal information?
We use your information to provide the following services to you:
1. Courtesy Cars
3. Vehicle Collections
4. Vehicle Repairs
5. Vehicle Deliveries
Who else do we give access to your information and why?
Autoline ARC Ltd Business Partners
To facilitate the repair services, we need to pass some of your personal information between us and our business partners who provide Courtesy cars and Vehicle Inspections. The information we share with our business partners is below:
3. Private Mobile Phone Number
4. Email Address
5. Car Registration Number
6. Your Work's Address
7. Business Email Address
8. Business Mobile Phone Number
We will only share the appropriate information with our business partners that they need to provide you with a service,
What we don't do with your personal information
We do not use your information to profile you
We don't transfer your information outside of the European Union
How do we protect your information?
Your Personal data is processed in a manner that ensures that is is secure and your confidentiality maintained, including preventing unauthorised access to or use of your personal data and the equipment used for the processing that data.
Autoline ARC have implemented appropriate technical and organisational security measures to ensure the security of your data and we adhere to current United Kingdom, Data Protection Regulations.
How long do we keep your personal data?
We are legally obliged to retain your personal information for 6 years.
We do not store or retain any bank account information.
What are your personal data rights?
If at any point you believe the personal information we hold on you is incorrect, you want us to correct or delete the information, or you no longer want us to hold that information or contact you, you can exercise your rights under current Data Protection laws. Your rights include:
1) Right of access
2) Right to rectification
3) Right to erasure
4) Right to restriction of processing
5) Right to data portability
6) Right to object
For more information about your personal data rights please visit the Information Commissioner Office website at : https://ico.org.uk/for-organisations/data-protectio...
Please note, we will not be able to delete information that is required legally, or to maintain the services we provide to you.
Who do i contact if i have an issue with my personal information that you hold?
How do I make a complaint about how my personal data is being held or processed?
If you wish to raise a complaint about how we have handled your personal data, you can contact our Data Protection Officer who will investigate the matter.
If you are not satisfied with the Data Protection Officer response, or believe we are processing you personal data not in accordance with current Data Protection regulations, you can contact the Information Commissioner's Office (ICO). Their Helpdesk number is 0303 123 1113.